Refund Policy

At Vitalyns, we want you to shop with confidence. If you are not completely satisfied with your purchase, we're here to help.

Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must:

• Be unused and in its original condition.
• Be returned in its original packaging.
• Include all accessories, manuals, and tags (if applicable).
• Be accompanied by proof of purchase or your order number.

Non-Returnable Items

The following items cannot be returned unless they arrive damaged or defective:

• Gift cards
• Downloadable digital products
• Personal care or beauty products that have been opened or used
• Personalized or custom-made items
• Clearance or final sale items

Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund.

If your return is approved, your refund will be issued to your original payment method within 5–10 business days, depending on your bank or payment provider.

Late or Missing Refunds

If you haven't received your refund:

1. Check your bank account.
2. Contact your credit card company, as processing times may vary.
3. Contact your bank for additional information.
4. If you still have not received your refund, please contact our support team.

Exchanges

We only replace items if they are defective, damaged, or incorrect. If you need an exchange, please contact us with your order number and photos of the item received.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery. Include:

• Your order number
• A description of the issue
• Clear photos of the item and packaging

Our support team will work to resolve the issue as quickly as possible.

Return Shipping

Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect due to our error.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items without tracking.

Order Cancellations

Orders may be canceled before they have been processed or shipped. Once an order has been shipped, it cannot be canceled and must follow our return process.

Contact Us

If you have any questions regarding our Refund Policy, please contact us:

Email: ababosnexusexpert@gmail.com

We are committed to providing excellent customer service and will respond to your inquiry within 24–48 business hours.

Thank you for shopping with Vitalyns.